Integrating Service Blueprint and Event-driven Process Chain to Design Service Monitoring Systems

Event Driven Monitoring for Service Composition Infrastructures

We present an event-based monitoring approach for service composition infrastructures. While existing approaches mostly monitor these infrastructures in isolation, we provide a holistic monitoring approach by leveraging Complex Event Processing (CEP) techniques. The goal is to avoid fragmentation of monitoring data across different subsystems in large enterprise environments by connecting vario...

On Complexity of Event-driven Service Systems

Metamodel for Service Design and Service Innovation: Integrating Service Activities, Service Systems, and Value Constellations

This paper presents a metamodel that addresses service system design and innovation by traversing and integrating three essential layers, service activities, service systems, and value constellations. The metamodel's approach to service systems as service-in-operation is an alternative to another currently used approach that views service systems as systems of economic exchange. The metamodel a...

Programming Language Design for Event-Driven Service Composition

To adapt to rapidly changing market conditions and increase the return of investment, today’s IT solutions usually combine service-oriented architecture (SOA) and event-driven architecture (EDA) that support reusability, flexibility, and responsiveness of business processes. Programming languages for development of event-driven service compositions face several main challenges. First, a languag...

The Service Experience Blueprint

This article introduces the Service Experience Blueprint (SEB), a multidisciplinary method for designing multiinterface service experiences, and illustrates its application with two case examples of the redesign of the service experiences of a multichannel bank. The SEB method starts by studying the customer service experience to understand customer experience requirements for different service...